Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.


1.1 All phone case orders will be dispatched within 10-14 workings days of receiving payment. However, you may expect delivery earlier.
1.2 All personalised clothing, cushions, blankets and keyrings will be dispatched within 14-20 working days of receiving payment.
1.3 All personalised jewellery will be dispatched 4 weeks from day of receiving payment.
1.4 All other items will be dispatched within 7-10 working days of receiving payment.
1.5 All orders will be delivered to the address given at checkout. In case of misdelivery/loss/delay/damage to your item in the post, it is the buyer's responsibility to liaise directly with Royal Mail. The buyer is responsible to pay for redelivery charges, in addition to a further charge of £5 for administration. A refund will not be issued if the buyer is not willing to pay for redelivery.
1.6 Tracking information will be provided for all tracked postage. Once dispatched, it will be the buyer's responsibility to arrange for delivery and ask for tracking information.
1.7 It is the buyer's responsibility to ensure that the correct delivery address is given if it is different to the billing address and/or Paypal address.
1.8 Vitality Crafts is only liable if your item(s) were dispatched to a delivery address which was not given by the buyer. In all other circumstances, it is the buyer's responsibility. 
1.9 All international buyers will be provided with tracking information. Thereafter, it will be the buyer's responsibility to arrange for delivery in their relevant country as every country has their own postal services which work in their own unique manner.

Phone Cases

2.1 We use vinyls for our personalisation on phone case. It is the buyer's responsibility to look after the case and protect from damages. You are also required to leave the phone case in room temperature for a minimum of 5 days prior to use once received to allow the adhesive to settle and get stronger. 
2.2 We always recommend you to buy glitter cases as the vinyls are on a sheet inside the case.
2.3 Some cases may have more than one part such as glitter case, 360 case and others.
2.4 360 cases will have dotted features on the case.
2.4 Cases may have a light cosmetic marks but this is unusual.


Hand wash all personalised clothing


4.1 Please always give an Arabic spelling to the word(s) you want written. Otherwise, this will be written how the seller deems correct. This cannot be disputed at any stage and the seller will not justify the decision to spell in a certain manner.

Returns, refunds, exchange, cancellations

5.1 We have strict blanket policy of no returns, exchanges and/or returns on all our items without any exceptions.
5.2 You will not be able to cancel or make amendments to your order once the order has been placed and paid for.
5.4 Transactions cannot be cancelled should the buyer forget to add in a discount code.
5.4 If you wish to raise any complaints, please do so via PayPal as Vitality Crafts does not resolve complaints directly. This is in the best interests of the buyer.

The seller is not responsible for any damages at any stage. This also includes vinyls coming off any personalised products.

Images are for illustration purposes only.
7.2 All media relating to products and orders will be used by Vitality Crafts across all platforms unless specified not to by the buyer.

Text size on phone cases will be in proportion to the width of the phone case.
8.2 Text is restricted to 1 word only where prompted as "(1 Word ONLY)". In the event of a buyer entering more than one word, it will be the seller's discretion to choose the word to be written. However, this is usually the first word entered.
8.3 Text sizes on clothing will be according to what is selected on "Text Location" option. For adults, this will be 18-19cm width for "Front (Middle)" or "Front & Back" and 13-14cm width for "Front (Left)" or "Front (Right)". For children, this will be 16-17 cm width for "Front (Middle)" or "Front & Back" and 10-12cm width for "Front (Left)" or "Front (Right)". For babies, this will be 14-15cm width for "Front (Middle)" or "Front & Back" and 8-10cm width for "Front (Left)" or "Front (Right)".

Electrical & battery operated products
 Products operating on battery will be the responsibility of the buyer to purchase their own batteries. In majority of the cases, we will provide batteries but they may not be in fully working condition. 

Please do not use this website or purchase from it if you do not oblige by the terms unconditionally. This will apply whether visitors/buyers have read the terms or not. It is the buyer's responsibility to read and understand the terms and advisories on this website.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.